Email hoaxes affect many organisations from online banks to internet service providers, Bigwig.net is no exception. Use this page to report hoaxes or stay up to date with information on the latest bogus mails.
Recognising Hoax Emails
To help our users trust our customer support messages Bigwig.net follows certain rules. Messages claiming to be from our team that do not comply with our rules are not to be trusted.
1. In customer support messages Bigwig.net will not send attachments for you to open or attachments that will open/run automatically. If additional files were necessary we would direct you to a page on our customer website.
2. To prevent possible confusion with a users web space our customer website addresses are as follows:
http://max.bigwig.net. Note the max in place of the more usual www.
http://maxportal.bigwig.net. Note the maxportal in place of the more usual www.
3. Special offers are always from reputable companies, and accompanied by corresponding information or banners on our customer website.
The Latest Hoaxes
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08 June 2005 |
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Over the last 24 hours we have received reports of a Hoax Email that pretends to be from support@bigwig.net and has an attachment.
Do not trust this email!
Do not open the attachment!
While we have so far received no notifications of viral infections or damage done by this email, it is likely that the attachment will copy harmful code to your computer if opened or run.
Identifying this Hoax Email
No sample content of this Hoax has been provided to our support team as yet. The hoax email does have an attachment however. Please note that genuine Bigwig support messages never contain attachments, as explained in our guidelines above.
If you received a message like that above you have received a hoax email.
What should I do?
Outlook (or similar) Users
- Firstly do not open this attachment.
- Cancel any prompts to download, save or open the attachment.
- Delete the email.
- Empty your Deleted Items Folder.
Webmail Users
- Delete the email without downloading the attachment
- Purge your trash folder
All Users
We recommend protecting your PC and data from viruses. While research indicates that about 50% of all computer users do not have virus protection there is a good chance that you are one of them.
Get Protected Now - FREE trial BullGuard Anti-Virus & Firewall
Download BullGuard Here >
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29 April 2005 |
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Over the last 24 hours we have received reports of a Hoax Email that pretends to be from staff@bigwig.net and has an attachment.
Do not trust this email!
Do not open the attachment!
While we have so far received no notifications of viral infections or damage done by this email, it is likely that the attachment will copy harmful code to your computer if opened or run.
Identifying this Hoax Email
To help you identify the hoax email we have provided an example of it's content below.
Dear user of e-mail server "Bigwig.net",
Our antivirus software has detected a large ammount of viruses outgoing from your email account, you may use our free anti-virus tool to clean up your computer software.
For more information see the attached file.
Attached file protected with the password for security reasons.
Password is 48316.
The Management,
The Bigwig.net team http://www.bigwig.net
If you received a message like that above you have received a hoax email.
What should I do?
Outlook (or similar) Users
- Firstly do not open this attachment.
- Cancel any prompts to download, save or open the attachment.
- Delete the email.
- Empty your Deleted Items Folder.
Webmail Users
- Delete the email without downloading the attachment
- Purge your trash folder
All Users
We recommend protecting your PC and data from viruses. While research indicates that about 50% of all computer users do not have virus protection there is a good chance that you are one of them.
Get Protected Now - FREE trial BullGuard Anti-Virus & Firewall
Download BullGuard Here >
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5 March 2005 |
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Over the last 24 hours we have received reports of a Hoax Email that pretends to be from noreply@bigwig.net and has an attachment.
Do not trust this email!
Do not open the attachment!
While we have so far received no notifications of viral infections or damage done by this email, it is likely that the attachment will copy harmful code to your computer if opened or run.
Identifying this Hoax Email
To help you identify the hoax email we have provided an example of it's content below.
Dear user, the management of Bigwig.net mailing system wants to let you know that,
Our main mailing server will be temporary unavailable for next two days,
to continue receiving mail in these days you have to configure our free
auto-forwarding service.
Further details can be obtained from attached file.
In order to read the attach you have to use the following password: 24158.
The Management,
The Bigwig.net team http://www.bigwig.net
If you received a message like that above you have received a hoax email.
What should I do?
Outlook (or similar) Users
- Firstly do not open this attachment.
- Cancel any prompts to download, save or open the attachment.
- Delete the email.
- Empty your Deleted Items Folder.
Webmail Users
- Delete the email without downloading the attachment
- Purge your trash folder
All Users
We recommend protecting your PC and data from viruses. While research indicates that about 50% of all computer users do not have virus protection there is a good chance that you are one of them.
Get Protected Now - FREE trial BullGuard Anti-Virus & Firewall
Download BullGuard Here >
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22 February 2005 |
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Over the last 24 hours we have received reports of a Hoax Email that pretends to be from noreply@bigwig.net and has an attachment.
Do not trust this email!
Do not open the attachment!
While we have so far received a report that the email attachment within this hoax email is called Document.pif and is infected with the W32/Bagle.j@MM virus.
Identifying this Hoax Email
To help you identify the hoax email we have provided an example of it's content below.
Dear user of "Bigwig.net" mailing system,
Our main mailing server will be temporary unavailable for next two days,
to continue receiving mail in these days you have to configure our free
auto-forwarding service.
Advanced details can be found in attached file.
Sincerely,
The Bigwig.net team http://www.bigwig.net
If you received a message like that above you have received a hoax email.
What should I do?
Outlook (or similar) Users
- Firstly do not open this attachment.
- Cancel any prompts to download, save or open the attachment.
- Delete the email.
- Empty your Deleted Items Folder.
Webmail Users
- Delete the email without downloading the attachment
- Purge your trash folder
All Users
We recommend protecting your PC and data from viruses. While research indicates that about 50% of all computer users do not have virus protection there is a good chance that you are one of them.
Get Protected Now - FREE trial BullGuard Anti-Virus & Firewall
Download BullGuard Here >
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CUSTOMER FRAUD ALERT |
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Bogus Domain Invoices
Nominet UK - the .uk Internet registry - is warning domain name holders to be on their guard against bogus invoices being distributed by an outfit called Domain Registry Services. Do not be fooled.
If you as a Bigwig customer have any doubts about the validity of an invoice, please contact Bigwig.net on 0870 740 1033 or support@bigwig.net.
For the full story visit: http://www.theregister.co.uk/2004/07/27/nominet_invoice_warning/ |
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